Shipping Policy (Massage & Orthopedic Care Products)
1. Order Processing
- Orders are processed within 1–3 business days after confirmation.
- Orders placed on weekends or public holidays are processed on the next working day.
2. Shipping Time
- Standard delivery typically takes 3–7 business days, depending on location.
- Delivery timelines may vary for remote or rural areas.
3. Shipping Charges
- Shipping charges, if applicable, are displayed at checkout.
- Free shipping may be offered on selected products or order values.
4. Order Tracking
- Once the order is shipped, tracking details will be shared via message or email.
- Customers can use the tracking link to monitor delivery status.
5. Delivery Issues
- If the package is delayed, lost, or marked delivered but not received, contact support within 48 hours.
- Assistance will be provided to resolve the issue with the courier partner.
6. Incorrect Address
- Ensure the shipping address is accurate at the time of placing the order.
- Orders with incorrect or incomplete addresses may be delayed or returned.
7. Failed Delivery Attempts
- Courier partners may attempt delivery 2–3 times.
- If delivery fails, the order may be returned. Re-shipping charges may apply.
8. Damaged Packages
- If the package appears damaged at delivery, refuse to accept it or record proof (photos/video) and report immediately.
9. Support Contact
- For shipping-related queries, contact: abhiagg500@gmail.com
This policy ensures timely and reliable delivery while keeping customers informed at every step.