Return & Refund Policy (Massage & Orthopedic Care Products)
We want you to be satisfied with your purchase. If you are not fully happy, please review the policy below.
1. Return Eligibility
- Returns are accepted within 7–10 days from the date of delivery.
- Products must be unused, in original condition, and include all packaging, manuals, and accessories.
- Items showing signs of use, damage, or missing parts are not eligible for return.
2. Non-Returnable Items
- Personal-use orthopedic and massage items that have been opened or used (for hygiene reasons).
- Products damaged due to misuse, improper handling, or unauthorized repairs.
3. Damaged or Defective Products
- If you receive a damaged, defective, or incorrect item, report it within 48 hours of delivery.
- Provide clear photos/videos as proof for verification.
4. Return Process
- Request a return by contacting customer support with your order details.
- Once approved, instructions for pickup or shipping will be provided.
- Ensure secure packaging to avoid damage during return transit.
5. Refund Policy
- Refunds are processed after inspection and approval of the returned product.
- Approved refunds are issued within 5–7 business days to the original payment method.
- In case of Cash on Delivery orders, refund will be processed via bank transfer or store credit.
6. Shipping Charges
- Shipping fees are non-refundable, unless the return is due to a defective or incorrect product.
- Return shipping costs may be deducted from the refund unless specified otherwise.
7. Cancellation Policy
- Orders can be cancelled before dispatch. Once shipped, cancellation is not possible and the return policy will apply.
8. Support Contact
- For any return or refund requests, contact: abhiagg500@gmail.com
This policy ensures fairness while maintaining hygiene and product integrity standards.